Book
Close
BOOK NOW
Please complete our online booking form below and one of our team will be in touch to confirm your inspection details. All booking requests will be confirmed via email by ACT.
Your details*
Property details*
Job details*
Invoice details*
SUBMIT
* Indicates required field

Privacy

Terms of use for “ACT Lens” – our inspection software 

Last updated: [June 2024]

Your privacy is important to us. This Privacy Policy outlines how ACT Property Services Ltd (“we,” “our,” or “us”) collects, uses, stores, and protects your information when you use our inspection software app “ACT Lens”. By using the App, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We may collect the following types of information when you use the App:

  • Personal Information: Names and email addresses provided by you.
  • Photos and Media: Photos taken and stored within the app.
  • Location Data: Information about your location, necessary for certain app functionalities.
  • Device Information: Technical data such as device type, operating system, and storage status.
  • Other Files and Data: Data related to reports and inspections, which may include information accessed through “all files access” permissions.

2. How We Use Your Information

We collect and use your information to:

  • Allow you to take and share photos with third-party systems such as Property Management CRM software.
  • Provide core app functionality, including creating and storing inspection reports.
  • Ensure compliance with applicable laws, such as GDPR.

There is no automated data analysis conducted, and your data is not shared with third parties unless required by law.

3. Data Storage and Security

  • Your data is stored locally on your device and on our secure servers hosted by Amazon Web Services (AWS), which adheres to gold-standard security protocols.
  • We retain your data for no longer than is necessary to fulfill the purposes outlined in this policy.
  • We use industry-standard security measures, including encryption, to protect your information from unauthorized access or disclosure.

4. Permissions

To operate effectively, the App requires the following permissions:

  • Camera Access: To allow you to take photos.
  • Location Access: To enhance the functionality of inspection reports.
  • All Files Access: To enable the saving and sharing of photos and reports within the app.

You may control and adjust these permissions through your device’s settings, but doing so may impact the performance of the App or certain features.

5. Use of Third-Party Services

We use Amazon Web Services (AWS) for data storage, which is GDPR compliant and follows stringent data security standards. No other third-party services are used to process or store your data.

6. GDPR Compliance

We are fully compliant with the General Data Protection Regulation (GDPR). As a user within the European Economic Area (EEA), you have the following rights concerning your data:

  • Access: You can request a copy of the personal data we hold about you.
  • Rectification: You can correct any inaccuracies in your personal data.
  • Erasure: You may request the deletion of your personal data, including the reports you create within the App.

To exercise any of these rights, you can contact us at [email protected].

7. User Rights and Controls

Users have full access to all reports created using the App. You can view, edit, and delete any information within those reports at any time.

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at [email protected].

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated date at the top.

 


Terms of use for this website:

This is the website of ACT Property

Our postal address is:

ACT Property
The Old Gospel Hall
115a Anyards Road
Cobham
KT11 2LJ

We can be reached via e-mail at [email protected]
or you can reach us by telephone at 0208 896 2232

For each visitor to our web page, our web server automatically recognises data provided by the visitor’s browser, but not the e-mail address (unless submitted via a form) – this data is generally provided by your browser every time you visit any web page on the internet to gauge general visitor statistics including:

General Location (IP Address)
Geographic location
Browser type and operating system type
Referring website
Personal details are only collected when volunteered by the visitor by completing forms for survey information and/or site registrations.
The information we collect is used to improve the content of our web pages.
We set cookies within the booking form process.
If you do not want to receive e-mail from us in the future, please let us know by sending us an e-mail at the above address.
If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above.
Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding new products and services or upcoming events. If you do not wish to receive such telephone calls, please let us know by sending us an e-mail at the above address.
From time to time, we may use customer information for new, un-anticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our web site to notify you of these changes and we will use for these new purposes only data collected from the time of the policy change forward. If you are concerned about how your information is used, you should check back at our web site periodically.
Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the above telephone number.

Upon request we provide site visitors with access to contact information (e.g., name, address, phone number) that we maintain about them and a description of information that we maintain about them.

Upon request we offer visitors the ability to have inaccuracies corrected in contact information.

With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.