We believe that delivering the best service is a careful combination of highly experienced, well trained, passionate people. That’s why we’re committed to the ongoing training and development of our experienced team. All ACT clerks meet and exceed our company standards for quality.
In addition to this, ACT are members of the Tenancy Deposit Scheme, everyone in our team attends a full day training with the TDS Academy, covering topics from legislation through to dispute resolution. The course is usually run by non-other than John King, The Deputy Director of Customer Relations for the TDS.
ACT are also a full member of ARLA Propertymark, and so all members of staff are trained in accordance with their guidelines and literature. This ensures continuity of item and condition descriptions, and makes our reports easy to read and digest when apportioning any deposit deductions.
As an approved ‘Safecontractor’ we adhere to best working practices, with comprehensive Public Liability Insurance for added reassurance.